Projektauszug
Implementierung Cherwell Service Management, Einführung ITSM Prozesse, Incident Management, Request Fulfilment, Problem Management, Change-Management. Erstellung Service Katalog und zentrales Ticket-Management mit klaren Service Level Agreements (SLA)
Ablösung CA Unicenter mit Cherwell® Service Management:
Service Portfolio Management, Service Catalogue Management, Service Level Mangement, Asset & Configuration Management, Incident Management, Request Fulfilment, Problem Management, Event Management, Service Reporting
Unternehmensweiter Vorhabenseingabeprozess
Implementierung Cherwell® Service Management:
Service Portfolio Management, Service Catalogue Management, Service Level Management, Asset & Configuration Management, Incident Management, Request Fulfilment, Problem Management, Event Management, Service Reporting
Mitarbeiter Ein- und Austrittsprozess
Implementierung www.lansweeper.com (Inventarisierungslösung)
Ablösung iET Solutions mit Cherwell® Service Management:
Service Portfolio Management, Service Catalogue Management, Service Level Management, Asset & Configuration Management, Incident Management, Request Fulfilment, Problem Management, Change Management, Service Reporting, Verschiedene individuelle Business Prozesse
Ablösung BMC Remedy mit Cherwell® Service Management:
Service Portfolio Management, Service Catalogue Management, Service Level Management, Asset & Configuration Management, Incident Management, Request Fulfilment, Order Management, Problem Management, Change Management, Knowledge Management, Financial Management, Service Reporting
Ablösung bestehende ITSM-Lösung mit Cherwell® Service Management:
Service Portfolio Management, Service Catalogue Management, Service Level Management, Asset & Configuration Management, Incident Management, Request Fulfilment, Problem Management, Change Management, Financial Management (ILV), Service Reporting
Ablösung helpLine mit Cherwell® Service Management:
Service Portfolio Management, Service Catalogue Management, Service Level Management, Asset & Configuration Management, Incident Management, Request Fulfilment, Problem Management, Event Management, Service Reporting, Datenübernahme
Einführung Cherwell® Service Management:
Infrastruktur und Vertragsmanagement
Ablösung helpLine mit Cherwell® Service Management:
Service Portfolio Management, Service Catalogue Management, Service Level Management, Asset & Configuration Management, Incident Management, Request Fulfilment, Problem Management, Change Management, Service Reporting
Implementierung www.lansweeper.com (Inventarisierungslösung)
