Projektauszug

IT SERVICE MANAGEMENT

Ablösung CA Unicenter mit Cherwell Service Management®:
Service Portfolio Management, Service Catalogue Management, Service Level Mangement, Asset & Configuration Management, Incident Management, Request Fulfilment, Problem Management, Event Management, Service Reporting

BUSINESS SERVICE MANAGEMENT

Unternehmensweiter Vorhabenseingabeprozess

IT SERVICE MANAGEMENT

Implementierung Cherwell Service Management®:
Service Portfolio Management, Service Catalogue Management, Service Level Management, Asset & Configuration Management, Incident Management, Request Fulfilment, Problem Management, Event Management, Service Reporting

BUSINESS SERVICE MANAGEMENT

Mitarbeiter Ein- und Austrittsprozess

SYSTEM MANAGEMENT

Implementierung www.lansweeper.com (Inventarisierungslösung)

IT SERVICE MANAGEMENT

Ablösung iET Solutions mit Cherwell Service Management®:
Service Portfolio Management, Service Catalogue Management, Service Level Management, Asset & Configuration Management, Incident Management, Request Fulfilment, Problem Management, Change Management, Service Reporting, Verschiedene individuelle Business Prozesse

IT SERVICE MANAGEMENT

Ablösung BMC Remedy mit Cherwell Service Management®:
Service Portfolio Management, Service Catalogue Management, Service Level Management, Asset & Configuration Management, Incident Management, Request Fulfilment, Order Management, Problem Management, Change Management, Knowledge Management, Financial Management, Service Reporting

IT SERVICE MANAGEMENT

Ablösung bestehende ITSM-Lösung mit Cherwell Service Management®:
Service Portfolio Management, Service Catalogue Management, Service Level Management, Asset & Configuration Management, Incident Management, Request Fulfilment, Problem Management, Change Management, Financial Management (ILV), Service Reporting

IT SERVICE MANAGEMENT

Ablösung helpLine mit Cherwell Service Management®:
Service Portfolio Management, Service Catalogue Management, Service Level Management, Asset & Configuration Management, Incident Management, Request Fulfilment, Problem Management, Event Management, Service Reporting, Datenübernahme

Infrastruktur-Management

Einführung Cherwell Service Management®:
Infrastruktur und Vertragsmanagement

IT Service Management

Ablösung helpLine mit Cherwell Service Management®:
Service Portfolio Management, Service Catalogue Management, Service Level Management, Asset & Configuration Management, Incident Management, Request Fulfilment, Problem Management, Change Management, Service Reporting

System Management

Implementierung www.lansweeper.com (Inventarisierungslösung)